Help Center

Placing & Tracking Orders

What is processing time?

Processing time refers to the time it takes to process your order from the time the order downloads into our system to the time your order ships.

What is the processing time on my order?

In general, expedited orders can take 1-2 full business days to ship. Standard orders can take up to an additional 3 business days.

How can I change my order or add to it?

We understand that sometimes you change your mind or that you might have forgotten to add a few things to your order. We are more than happy to help you adjust your order as needed. If your order is still in the early stages of processing, you can call...

How can I track my order?

BandSawBladesDirect.com will send an email confirmation for your order which will contain your order number. Once your order ships, we will send you another email containing your tracking number. You can also log into your account to check your order...

How can I cancel my order?

Need to cancel? Please call (888) 527-5548 within 48 hours of placing your order.

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Returns & Exchanges

What is your return policy?

Here at BandSawBladesDirect.com, we strive to provide the best quality band saw blades, band saws, and sawing accessories for our customers. If a problem should arise with your order, please contact our customer service department. Our team will work...

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My Account

I can't sign into my account. What now?

If you have forgotten your password, click the "Forgot Your Password?" link at the bottom of the login page. A new password will be emailed to you immediately. Use the new password to log in. Then on your My Account page, click "Account Information" ...

How do I access my account?

To access your customer account you will navigate to the top of our website and select the link labeled Log In. You will then enter your username and password that you selected at the time you set your account up. If you have any issues accessing your...

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Payment Issues

When will my card be charged?

We charge your credit card once your order is placed. We will send an email confirmation and begin processing your order.

Are my payment details/data secure?

Yes, we work diligently to ensure that your payment details and data is always safe and secure.

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Shipping

How was my order shipped?

We offer shipping through USPS and UPS. Your order will be shipped using one of these methods. If you do not receive mail to your home, please be sure to include your PO Box in your shipping address to ensure your package is not delayed.

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